​

​

Please read these terms and conditions carefully before using our mental health services. By accessing or using our services, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our services.

​

1. Katha Mental Health reserves the right to add/remove/ modify provisions in these terms and conditions from time to time without prior notice

​

2. Products & Services offered:

• Therapy with qualified counselors

• Online psychosocial education

• Mental health content

​

3. Confidentiality: The user, upon accessing counseling services is entitled to protection of confidential information shared with the therapist. Therapy is a safe space, and the right to confidentiality is an integral part of this safe space. The conversations between a therapist and client constitute privileged information, meaning that the contents of these interactions are not revealed to anybody.

All therapists at Katha Mental Health are bound by rules of confidentiality.

All administrative staff handling client information have been trained to protect user information and are bound by rules of confidentiality.

​

Limitations to confidentiality include:

a. Information disclosure in cases of imminent danger to self/others: When there is evidence of threat or harm to self or others, therapists are required to disclose such information to the Emergency Contact shared by the client and/or law enforcement agencies to help prevent loss of life

b. Disclosure to nominated representative (if applicable)

c. Disclosure to statutory authorities: In the rare event that a statutory authority like High Court/Supreme Court/ Board or other authorities warrant disclosure of privileged information in order to ascertain the client’s mental status

d. Disclosure of information to other healthcare providers like psychiatrists, GPs etc. to inform and facilitate treatment

e. Disclosure in the interest of public safety and security

​

Only such information as is relevant for safeguarding life will be shared with legal authorities, if the contingency arises. As far as possible, every attempt will be made to discuss the step of disclosure to the emergency contact with the client beforehand.

​

Our confidentiality policy is in accordance with the Mental Healthcare Act, 2017 and is subject to change to reflect changes in legislation and/or policy

​

6. Disclaimer: Online therapy is not advisable if you are in acute distress. Please contact your nearest hospital if you are feeling suicidal or at risk of self-harm.

​

7. Intellectual Property: The content on this platform is intended for awareness and educational purposes and does not replace treatment in any way. Katha Mental Health does not assume any liability to any person for dependence on any material that appears on the platform. Any third party content appearing on the platform belongs to the owners of that content. Katha Mental Health reserves copyright ownership of the remaining content on this platform. No information/content/material from this platform may be copied/reproduced/published/uploaded/posted without explicit permission from Katha Mental Health.

​

8. Payments: By agreeing to use this platform, the user agrees to pay all applicable charges prior to accessing the services offered herein. For more information on the payment, cancellation and refund policy please refer to the Payment section

​

6. Cancellation and Rescheduling:   - If you need to cancel or reschedule an appointment, you must do so within a specified timeframe, as provided in our cancellation policy.

​

9. Privacy policy: Usage of the platform and website is subject to our privacy policy. Please read the privacy policy carefully. Katha Mental Health reserves the right to add/remove/modify the provisions of the same without prior notice

​

10. Code of Conduct:
   - You agree to communicate respectfully and appropriately during sessions and in any interactions with our staff.
   - Harassment, discrimination, hate speech, or any form of abusive behavior will not be tolerated.

​

11. Termination of Services:
   - We reserve the right to terminate or suspend services if a user violates these terms and conditions or engages in any harmful or disruptive behavior.

​

​

By using our mental health services, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please contact our customer support before proceeding.

​